Its always very disheartening to meet a nasty customer. Its not because I cant take what hes saying. Thats not really the case.
What is specifically so sad is to see the state of the human condition in such a light.
What happened was that we had this 63++ Y.O. woman who had the receiving of her member card delayed by three months because of the slow communication between the departments that deals with the card and ours, as well as us having the wrong mailing address. Her daughter came in demanding an explanation as to why this was so and made an extremely snide remark that it was because her mother was old, and that we pushed the elderly around, so we purposefully delayed the sending of the card.
Can you imagine someone saying that? I mean, what age do you live in? And youre bloody 40 turning 50... is it even possible to THINK up a remark like that? Or did it just come out of your ass?
I hope to God it was the latter, because if it wasnt, it really says a lot about how people think of the elderly.
Youd have to think that the elderly were useless to reason that its because of that that people would want to push them around. And you can say that she may be a black sheep, but deep down you know its not true. There are millions of other people whod jump on her bandwagon of absurdity.
And thats just the way the human culture is. We're killing ourselves, we really are.
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